How to Get Help for 1115 Waiver Project

Tech by Design Hub

The Tech by Design Hub is a custom developed user interface (UI) that was created to give insight into the transformation and exchange of messages sent by qualifying entities (QEs) by way of Tech by Design. The goal of the Hub is to provide anyone using this service with self-service capability and insight into what happened with their messages when they entered into the Tech by Design eco-system. The Hub has been developed “in the open” as much as possible in order to make all functionality both known and discoverable, in an effort to be transparent with the flow through the system.

Note that information is readily available via the Hub UI, but using the interface presents challenges for monitoring and alerting - as most user interfaces do. It is recommended that the QEs needing more regular insight utilize the Tech by Design Hub APIs to pull information in order to build out the reports, monitoring, or alerting that suits their business requirements most effectively.

Helpful Links

Here are some links we’ve compiled that may offer you assistance as you’re working on the 1115 Waiver project with Technology by Design.

General Tech by Design Help

Tech by Design’s Get Help page
FAQ Section
Open a Help Desk ticket/issue
- When submitting a Help Desk ticket, please use the “Help Desk Ticket” template and try to fill out the information in the template with as much information as accurately as possible.
- Note: your issue may be closed if you don’t use the template and provide the appropriate information for investigation.
- Please remember that providing as much information as possible, especially identifiers like the interaction id or bundle id, is crucial in reducing the elapsed time in triaging the issues you’re presenting.

Tech by Design’s Hub

FHIR Implementation Guide or Validation Rules Questions

FHIR IG documentation
If your issue cannot be resolved, you should create a ticket in the NYeC Data Lake Jira system for further assistance surrounding the Implementation Guide.

NYeC API Gateway and/or Data Lake Issues

If you’ve utilized the Tech by Design Hub and recognize errors in forwarding to the data lake, please create a ticket in the NYeC Data Lake Jira system for further assistance with non-Implementation Guide related issues.

Flowchart

Below is a flowchart that will help you with decision-making for help around the 1115 Waiver project.

flowchart TD A["Start"] --> B{"Are you having a connection issue?"} & D{"Are you looking for the status of messages?"} & F{"Looking for additional documentation and FAQs?"} B --> C["Confirm the endpoints ou are sending to: API Endpoints (techbd.org)"] D --> E["Look at Needs Attention (techbd.org) for a high level view of data sent per QE"] F --> G["Go to: Technology by Design Overview (techbd.org) or tech-by-design/help-desk-non-phi Frequently Asked Questions · Discussions · GitHub"] C -- Correct --> I["Check current endpoint status: Health Information (techbd.org)
"] C -- Incorrect --> n4["Update endpoint and resend"] E --> J["Need more information"] G --> K["If you have a question you don't find an answer to, open a New Discussion"] I -- Known Issue --> Y["Subscribe to updates and you'll be notifited when the incident is resolved"] I -- No Known Issue --> X["Open Ticket"] K --> Z["End"] J -- Yes --> n5["Look at FHIR Interactions via HTTPs (techbd.org) to find more in depth intomation. You'll be able to see specific errors here"] J --> n7["Reach out to the QE if no messages have been sent"] & n8["Reach out to NYeC if messages have been sent without errors"]

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